News and Information

Feedback, Compliments and Complaints

Compliments, complaints and other forms of feedback provide DBNC with valuable information about client satisfaction. It is also an opportunity for us to improve.

We encourage feedback and comments on the services we provide, both positive and negative. Whether a compliment or complaint, your feedback will be treated with confidentiality and sensitivity.

You can lodge feedback, compliments or complaints:

• Directly with a staff member, either verbally or by submitting a completed Feedback or Complaints Form.
• By email to director@dbnc.org.au
• By phone on (07) 3204 2022
• In writing to: Director, Deception Bay Neighbourhood Centre, 24 Endeavour Street, Deception Bay QLD 4508.
• Anonymously, using the Feedback Box located in the entrance foyer of the centre.